I was able to de-escalate critical situations with customers very quickly.” With that rare ability, along with many others, she is now Senior Director of Customer Engagement, and the tech/people intersection is now global. “I spent time with customers who needed special care. She often found herself at the intersection of Altium’s technology and customers. As her understanding grew, so did her roles and opportunities, like taking on more management responsibilities. You have to learn how everything works together and stay tightly connected,” she says. “You’re taking over tasks not in your job description. To Ute, the act of learning, no matter its source or reason, is the very essence of growth. She didn’t see a task, but an opportunity to start her Altium education by mastering our products and teaching others. Why shouldn’t she be proud? To write a handbook that explains a product clearly, Ute needed to understand that product fully. Starting in our office in Karlsruhe, Germany, “My first task was to write a handbook in German for a product called ‘Protel 2.8,’” (now much enhanced and rebranded as Altium Designer). She had just left her first job (“too boring!”) and was considering going back to school for computer science. When Ute joined Altium in 1994 as an Application Engineer, the company was less than 10 years old. Ute and Altium: 28 Years of Growing Together What it feels to see your work in use all over the world.How Altium was so “very ahead of its time” in accommodating work and family.Learn how Altium has grown, but never lost that startup excitement.Read our recent interview with Ute, who joined Altium in 1994. Director of Customer Engagement Loves Her Work More Than Ever

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